Privacy Policy for Lorry App

Lorry App ("we," "us," or "our") operates the Lorry mobile application (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information to provide and improve our Service:

• Personal Data: When you register, use, or submit a request via Lorry, we collect:
  • First name
  • Email address
  • Password (stored securely in hashed form)
  • Mobile number
  • Photo (if you choose to upload a profile picture or other image)
  • Location data (current location of the vehicle and desired delivery destination, obtained via Google Maps)
• Usage Data: We may collect information on how the Service is accessed and used, such as:
  • IP address
  • Device type and operating system
  • App usage patterns (e.g., frequency of tow requests or feature usage)
• Log Data: In case of an error, we collect data like device IP address, app configuration, and time/date of use.
• Third-Party Data: We use Google Maps to collect location data for tow requests. Google Maps may collect additional data as per their privacy policy (see Section 7).

2. How We Use Your Data

We use the collected data for the following purposes:

• To provide and maintain the Service (e.g., processing tow requests, connecting users with towing services, displaying user profiles with photos)
• To enable location-based services via Google Maps (e.g., identifying vehicle location and delivery destination)
• To notify you about changes to our Service
• To provide customer support
• To monitor and analyze usage to improve the Service
• To comply with legal obligations

3. Sharing Your Data

We may share your data in the following situations:

• Service Providers: With third-party vendors, such as towing companies or Google Maps, to facilitate the Service. These providers are bound to protect your data. User photos may be shared with towing providers to verify identity or assist in service delivery, where applicable.
• Legal Requirements: If required by law or to protect our rights, property, or safety.
• Business Transfers: In case of a merger, acquisition, or sale, your data may be transferred to the new entity.

4. Data Security

We take reasonable steps to protect your data, including storing passwords in hashed form and encrypting uploaded photos. However, no method of transmission over the Internet is 100% secure. We strive to use commercially acceptable means to safeguard your information.

5. Data Retention

We retain your personal data, including photos, only as long as necessary for the purposes outlined in this policy or as required by law. Usage data is retained for internal analysis and deleted after 12 months unless otherwise required. You may request deletion of your photo at any time (see Section 6).

6. Your Data Protection Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data, including uploaded photos.
• Rectification: Correct inaccurate data.
• Deletion: Request deletion of your data, including photos.
• Restriction: Limit how we process your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing of your data.

To exercise these rights, contact us at mohammedwalid7895@gmail.com. We may verify your identity before responding.

7. Third-Party Services

The Service uses Google Maps to provide location-based functionality. Google Maps may collect data such as your location and IP address, subject to their privacy policy (available at https://policies.google.com/privacy). We are not responsible for the privacy practices of Google or other third-party services. Please review their policies.

8. Children’s Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal data, including photos, from children under 13. If we discover such data, we will delete it immediately.

9. International Data Transfers

Your data, including photos, may be transferred to and processed in countries outside your jurisdiction (e.g., where our servers or Google’s servers are located). We ensure adequate protections are in place, such as EU-approved standard contractual clauses, where applicable.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page and updating the effective date. You are advised to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

• Email: mohammedwalid7895@gmail.com
• Phone: +201112495880